1. Membership Options & Fees
Included in all memberships (except Private Reformer Membership):
- Unlimited instructor-led group classes
- Unlimited kiosk-led classes, 7 days a week, 4am–10pm
- Access to massage chairs when available
Membership options include:
- Weekly Unlimited – $55/week: Full access to the studio, group classes, kiosk-led classes, and massage chairs. Sauna sessions available as an add-on during staffed hours.
- Fortnightly & Monthly Unlimited: Same inclusions as weekly, billed in advance.
- Private Reformer Membership – $80/week or casual: One-on-one personalised sessions with an instructor. Does not include group or kiosk-led classes.
- Visit Packs (1–20 sessions): Valid for either reformer or sauna (60 minutes). Includes massage chairs when available.
- PAYG (Casual Visits): Single session access to group classes, kiosk-led classes, or sauna, subject to availability.
- Intro Offers: Introductory offers (e.g. 7-day or 28-day) commence from the first booking, are limited to one per new client, and are non-refundable and non-transferable.
All memberships are no lock-in after an initial minimum 4-week commitment.
All fees are payable in advance. Memberships are non-transferable. om pilates reserves the right to adjust fees with 30 days’ written notice.
2. Payments
- Memberships may be billed weekly, fortnightly, or monthly.
- Payments are due on the first day of the billing cycle.
- Billing continues until written cancellation is received and processed.
- Overdue payments incur a $5 late fee. Memberships may be suspended after 3 business days of non-payment and cancelled if fees remain unpaid.
- Any special payment arrangements must be approved in writing.
3. Pause & Cancellation
- Pauses: Members may pause their membership for up to 4 weeks per 12-month period. Pause requests must be submitted in writing prior to the pause commencing and are not applied retrospectively.
- Cancellations:
- A minimum of 14 days’ written notice is required.
- Cancellation requests must be emailed to hello@ompilates.com.au and include your full name.
- Billing continues until the cancellation period is complete.
- All outstanding fees must be paid.
- An early termination fee may apply to cover administrative costs and lost sessions. This may be waived in cases of relocation, medical reasons, or other extenuating circumstances with supporting documentation.
- No refunds are provided for unused time where a membership is cancelled mid-cycle.
4. Suspension & Termination
Memberships may be suspended or terminated if a member:
- Fails to pay fees
- Breaches studio rules or the code of conduct
- Engages in unsafe, disruptive, or disrespectful behaviour
Written notice will be provided where possible, and members will generally have 3 days to remedy the issue prior to termination.
5. Class Bookings
- All group classes must be booked via the app or website.
- Class availability is first-come, first-served. Unlimited members may receive booking priority.
- om pilates reserves the right to reschedule or cancel classes where required.
6. Group Class Cancellation Policy
- Cancellations must be made at least 4 hours prior to class commencement.
- Late cancellations or no-shows incur a $10 fee, charged within 48 hours.
- All cancellations must be made via the app. Phone, email, or social media cancellations are not accepted.
- Fees may be waived at management’s discretion in exceptional circumstances.
7. Code of Conduct
- Members must act respectfully, follow safety instructions, and use equipment appropriately.
- Breaches may result in suspension or termination.
8. Health & Safety
- Participation in classes and use of studio facilities is undertaken at the member’s own risk.
- Members must inform staff of any injuries, medical conditions, or changes to their health.
- To the extent permitted by law, om pilates is not liable for injuries or aggravation of existing conditions.
- Members must comply with all health and safety procedures while in the studio.
9. Studio Facilities & Property
- Facilities may only be used during operating hours.
- om pilates is not responsible for lost, stolen, or damaged personal property.
- Members may be charged for damage caused through misuse.
- No refunds are provided for closures due to maintenance, events, or unforeseen circumstances.
10. Guests
- One guest per sauna session may be permitted, subject to availability.
- Guests must sign a waiver and comply with all studio policies.
- Members are responsible for the conduct of their guests.
11. Privacy & Media
- Personal information is stored securely and used solely for membership administration and communication.
- Members may opt out of marketing communications at any time.
- Photos or videos may be taken for promotional purposes. Please notify staff in writing if you do not wish to appear.
- Contact: hello@ompilates.com.au
12. Membership Rules
- Memberships are non-transferable.
- Tailgating or sharing access credentials is prohibited.
- Identification may be requested at any time.
13. Programs & Digital Kiosk
- Members have access to a library of guided workouts via the digital kiosk.
- Wireless headphones are required.
- Staff are available for assistance during staffed hours.
- Programs and availability may change at any time.
14. Bali Retreat – Additional Terms & Conditions
These terms apply specifically to the om pilates Bali Retreat 2026 and should be read in conjunction with the general Terms & Conditions.
- Participation in retreat activities, including physical exercise, is undertaken at the participant’s own risk. Participants confirm they are medically fit or have obtained appropriate medical clearance.
- om pilates accepts no responsibility, to the extent permitted by law, for loss, injury, illness, damage, accident, or delay during travel or the retreat.
- Comprehensive travel insurance is mandatory and must include medical, cancellation, and personal belongings cover.
- Accommodation, instructors, activities, or schedules may change due to weather, availability, or unforeseen circumstances. Any changes will be to an equal or higher standard where possible.
- A 20% deposit is required to secure a place and is non-refundable.
- The final balance is due 12 weeks prior to departure and is non-refundable once paid.
- Bookings may be transferred to another guest with written approval from om pilates.
- Participants are responsible for passports, visas, vaccinations, and all travel requirements.
- Flights, airport transfers (unless stated), personal expenses, meals not listed, and optional activities are not included.
- om pilates is not responsible for cancellations or changes caused by events outside our control, including natural disasters, government restrictions, or force majeure events.
By securing a place on the Bali Retreat, participants acknowledge and agree to these additional terms.