By purchasing a membership, pass, introductory offer or private session with om pilates, you agree to the following Terms & Conditions.
1. Memberships
Unlimited Membership — $60/week
Includes unlimited guided Kiosk Reformer Pilates and unlimited infrared sauna sessions.
Flex Membership — $45/week
Includes 2 guided Kiosk Reformer sessions per week. Unused weekly sessions do not roll over. Sauna is not included and can be booked separately.
Memberships have a minimum 4-week commitment and continue until cancelled in accordance with the cancellation policy below.
Memberships are for the individual member only and cannot be transferred or shared.
2. Membership Payments
Membership fees are charged automatically in advance.
Members are responsible for ensuring their payment details are current and sufficient funds are available.
If a payment becomes overdue, studio access and bookings may be restricted until the account is brought up to date.
Any applicable payment processing fees or surcharges will be displayed at purchase.
3. Cancelling Your Membership
After the initial 4-week minimum commitment, you may cancel your membership at any time by providing 14 days’ written notice.
Cancellation requests must be emailed to hello@ompilates.com.au.
Your membership and scheduled payments will continue during the 14-day notice period.
Your account must be up to date before cancellation can be completed.
4. Pausing Your Membership
Memberships may be paused for up to 4 weeks.
Requests must be made before the pause begins and cannot be applied retrospectively.
Longer pauses may be considered for medical reasons with supporting documentation.
5. Bookings & Studio Access
om pilates is open 4am–10pm, 7 days a week.
All Reformer sessions, sauna sessions and private appointments must be booked before attending where applicable.
Studio access is for registered clients only. Access details must not be shared with another person.
Bookings and availability are subject to change.
6. Guided Kiosk Reformer Pilates
Kiosk Reformer sessions are self-guided using the individual touchscreen provided at each Reformer.
Clients are responsible for selecting workouts appropriate for their experience, ability and physical condition and following the instructions provided.
Headphones must be used during guided Kiosk workouts.
7. Private Pilates
Private Pilates sessions are subject to appointment availability.
Cancellation and rescheduling requirements shown at the time of booking apply. Late cancellations or missed appointments may result in the session being forfeited.
Private Pilates purchases cannot be shared or transferred unless approved by om pilates.
8. Intro Offers & Casual Passes
Introductory offers are available to eligible new clients only and may be limited to one introductory offer per person.
Offer validity periods and inclusions are displayed at the time of purchase.
Casual passes and multi-session packs must be used within their stated expiry period.
Unused sessions are not refundable or transferable except where required by Australian Consumer Law.
9. Infrared Sauna & Massage Chairs
Sauna sessions must be booked where required and used within the allocated booking time.
Clients should ensure sauna use is appropriate for their health and seek medical advice if they are unsure, particularly if pregnant, taking medication or managing a medical condition.
Massage chairs are subject to availability.
10. Health & Safety
You are responsible for informing om pilates of any injury, medical condition, pregnancy or other circumstance that may affect your ability to exercise or use the studio facilities safely.
Please stop exercising immediately if you experience pain, dizziness or feel unwell.
All equipment and facilities must be used as instructed and with reasonable care.
Nothing in these Terms & Conditions excludes any rights or remedies you have under Australian Consumer Law that cannot legally be excluded.
11. Studio Conduct & Property
Clients must treat other clients, staff, equipment and studio property respectfully.
om pilates may restrict or terminate access for serious or repeated breaches of studio rules, unsafe behaviour, misuse of equipment or unpaid fees.
Clients are responsible for their personal belongings while at the studio.
12. Privacy & Communications
Personal information is handled in accordance with our Privacy Policy.
By becoming a client, you may receive essential communications relating to your bookings, membership, payments or studio operations.
Marketing communications can be unsubscribed from at any time.
For membership or account enquiries, contact hello@ompilates.com.au.