Frequently Asked Questions
om pilates Southport
Have questions about our Southport Pilates studio?
You’ll find answers to our most common queries below — covering memberships, Reformer Pilates, recovery facilities, and more.
If you can’t find what you’re looking for, feel free to contact us — we’re always happy to help.
General Questions
What hours are you open?
We’re open 7 days a week for members.
Member access: 4am – 10pm
Staffed hours: Monday to Friday, 9am – 12pm
Reformer Pilates and sauna sessions can be booked between 4am – 9pm (sessions finish by 10pm).
Where can I find your Terms & Conditions?
You can view our full Terms & Conditions here
Can I bring my children while I use the studio?
We understand many of our members are busy parents. While om pilates doesn’t offer childminding, children may wait quietly in the reception area with headphones or a tablet.
For safety and to maintain a calm studio environment, children must be supervised at all times.
Reformer Pilates Questions
How does the kiosk-guided Reformer Pilates system work?
Our in-studio touchscreen kiosks give you access to 900+ guided Reformer Pilates workouts, available anytime between 4am – 10pm.
Simply bring your Bluetooth headphones, select your class, and follow the guided session at your own pace.
Do I need to book?
Yes. Each Reformer bed must be booked in advance through the om pilates app to secure your session.
How long are the classes?
Classes range from 5 to 50 minutes, and you’re welcome to pause or stop at any time if you need a break.
What should I wear and bring?
Please wear comfortable, fitted activewear and grip socks (required for safety).
Bring a water bottle and towel — all equipment is provided.
How many Reformers do you have?
We have 8 modern Reformer beds, each paired with its own digital kiosk.
Is Reformer Pilates suitable for beginners?
Yes — absolutely. Our sessions are designed for all levels, including beginners. You can start gently and build confidence at your own pace.
Is Reformer Pilates suitable during pregnancy?
Many of our sessions include pregnancy-friendly options; however, we recommend consulting your healthcare provider before attending.
Private 1:1 sessions are also available for more personalised support.
Can I pause or cancel my membership?
Yes. Memberships can be paused for up to 4 weeks per year, or cancelled with 2 weeks’ notice.
Please email nina@ompilates.com.au for assistance.
Infrared Sauna Questions
How many saunas do you have?
We have 2 full-spectrum infrared saunas, suitable for solo use or sharing with a friend.
How long are sauna sessions?
Each booking is 60 minutes, allowing plenty of time to relax and unwind.
What should I wear in the sauna?
Loose cotton clothing or a towel is recommended for comfort.
Can I listen to music in the sauna?
Yes — you can connect your phone via Bluetooth or USB to enjoy music or a podcast during your session.
What are the benefits of infrared sauna use?
Infrared sauna use may support relaxation, circulation, muscle recovery, and overall wellbeing when combined with regular movement.
(Benefits vary for each individual.)
Massage Chair Questions
How many massage chairs are available?
We have 2 massage chairs, complimentary for members.
How long can I use them?
Sessions are 30 minutes per visit, helping ensure fair access for everyone. If no one is waiting, you’re welcome to stay longer.
Can I use the massage chair after Pilates?
Yes — they’re a great way to unwind after your session.
Still have questions?
You’re welcome to visit our Southport studio — just 200 metres from Brickworks — or get in touch with us anytime.