Last updated: September 2026
om pilates respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it and how you can contact us about your information.
1. Information We Collect
We may collect personal information when you enquire, purchase a service, create an account, make a booking or communicate with us.
This may include your name, email address, phone number, booking and membership information, payment-related information and any information you choose to provide to us.
2. How We Use Your Information
We may use your information to manage bookings and memberships, process purchases, respond to enquiries, provide customer support and send service-related communications.
Where permitted, we may also send you marketing emails or SMS messages about om pilates offers, services and updates. You can unsubscribe from marketing communications at any time.
3. Booking, Payment & Third-Party Services
om pilates uses third-party services to operate the studio and website, including booking, payment, email, website hosting, analytics and advertising providers.
These providers may process information on our behalf in accordance with their own privacy policies and applicable privacy requirements.
4. Website Cookies & Analytics
Our website may use cookies and similar technologies to understand website usage, improve your experience and measure the effectiveness of our advertising.
This may include analytics and advertising technologies provided by third-party platforms.
5. How We Protect Your Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
We retain information only for as long as reasonably necessary for our business, administrative and legal requirements.
6. Accessing or Correcting Your Information
You may contact us to request access to, or correction of, personal information we hold about you.
You may also ask us to stop sending you marketing communications at any time.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on this website.
8. Contact Us
For privacy questions or requests, contact:
om pilates Southport
Email: hello@ompilates.com.au
Phone: 0492 974 700